Data Privacy

Integral Privacy Notice

This Privacy Notice is issued in accordance with the Mexican Federal Law on the Protection of Personal Data Held by Private Parties and other applicable provisions. It applies to personal data obtained through this website, email communications, contact forms and commercial interactions with Elbe Trading America.

Responsible party

Elbe Trading America is responsible for the processing of personal data for the purposes described in this notice.

Personal data we may collect

Depending on your interaction with us, we may process identification and contact information such as your name, company, business email address, telephone number, job-related information and the contents of your inquiry. Our website infrastructure may also process technical information such as IP address, browser type, device information, access date and basic navigation data.

We do not intentionally request sensitive personal data through this website. Please do not include sensitive information in the contact form or in unsolicited communications.

Purposes of processing

Primary purposes

• Respond to requests for information, quotations and commercial inquiries.
• Evaluate technical, sourcing, logistics and supply requirements.
• Maintain communications with clients, prospects, suppliers and business partners.
• Prepare, manage and follow up on contractual or commercial relationships.
• Comply with legal, tax, administrative and security obligations.
• Protect the operation, integrity and security of our website and communications.

Secondary purposes

When permitted, we may use business contact information to send corporate news, service information or commercial follow-up. You may object to these secondary purposes at any time by writing to xmora@elbe-trade.com.

Consent and limitation of use

Where consent is required, it may be expressed through the voluntary submission of information, use of our contact channels or other legally valid means. You may revoke consent or request limitation of the use or disclosure of your personal data by contacting us. Revocation will not have retroactive effects and may be subject to legal or contractual retention obligations.

ARCO rights

You may exercise your rights of Access, Rectification, Cancellation and Opposition (ARCO), or request revocation of consent, by emailing xmora@elbe-trade.com.

Your request should include: your full name and a means to receive notifications; documents that prove your identity or legal representation; a clear description of the personal data involved; the right you wish to exercise; and any information that helps us locate the relevant records. We will respond within the time periods established by applicable Mexican law.

Cookies and website technologies

This website may use necessary cookies or similar technologies to support essential functionality, security, preferences and technical performance. The site may also load third-party resources, such as web fonts, hosting services or map links, which may receive technical data such as your IP address under their own privacy terms.

You can configure your browser to reject, limit or delete cookies. Disabling necessary cookies may affect certain website functions. Opening an external Google Maps link is voluntary and will take you to a service operated under Google's own terms and privacy policies.

Data transfers and processors

Elbe Trading America does not sell personal data. Information may be shared with service providers acting on our instructions, professional advisers, technology or hosting providers, logistics participants, suppliers or commercial partners when necessary to address a request or fulfill a business relationship. It may also be disclosed to competent authorities when required by law.

Where a national or international transfer requires consent, we will obtain it through the appropriate mechanism. Recipients must process the information consistently with this notice and applicable obligations.

Retention

Personal data will be retained only for the period reasonably necessary to fulfill the purposes described above and to comply with contractual, tax, administrative, evidentiary or other legal obligations. When retention is no longer required, information will be deleted, blocked or anonymized as appropriate.

Security and confidentiality

We maintain reasonable administrative, technical and physical safeguards intended to protect personal data against damage, loss, alteration, destruction, unauthorized use or access. Nevertheless, no internet transmission or storage system can guarantee absolute security.

Changes to this notice

We may update this Privacy Notice to reflect legal requirements, operational changes or new services. The current version and its effective date will remain available on this page. Material changes affecting consent will be communicated through an appropriate mechanism when required.

Questions and competent authority

For questions about this notice or the processing of personal data, contact xmora@elbe-trade.com. If you consider that your data protection rights have been affected, you may seek protection before the competent Mexican authority under the Federal Law on the Protection of Personal Data Held by Private Parties.